Online and mobile banking terms and conditions
Terms and conditions for online and mobile banking
These terms and conditions form part of Our Agreement with You and are intended to cover Your use of Bank of Canada’s Online Banking and Mobile Banking Services.
These terms and conditions become effective as soon as You open and commence operating Your Account. You accept that these terms and conditions act as written documents and have the same legal result as if You had signed Your signature and provided paper versions of Your acceptance to Us. You are legally bound by these terms and conditions which will apply every time You use these Services. If You do not agree with these terms and conditions, please refrain from using Bank of Canada’s Online Banking and Mobile Banking Services.
You confirm the receipt of Our Disclosure Documents.
It is important to follow the terms and conditions as failure to comply may affect Your access to the Services.
Definitions in This Agreement
Account and Bank Account means any and all accounts;
Account Agreement means the WealthONE Terms and Conditions for Account(s);
Agreement means these WealthONE Online Banking and Mobile Banking Services Terms and Conditions;
Alert Messages means the messages regarding Your Account’s security or banking activity that We may send to You by email to Your Primary E-mail Address, or by SMS/text message to Your mobile phone number, or when You login to Your Account;
Client Number and Login ID means a unique number assigned to You by Us upon opening an Account;
Disclosure Documents means Our Account Agreement and any other documents that are available on Our Website or Online Banking and Mobile Banking applications;
Electronic Communication means any communication by telephone, email, text (SMS), social media, chat, fax, or other method of telecommunication or electronic transmission and includes Alert Messages;
Electronic Device means any electronic device that allows You to access Our Services such as a personal computer, cellular phone, telephone, smart phone, tablet or other similar device;
Electronic Identification means the Client Number that was assigned to You and used in combination with Your PAC to access the Services;
Electronic Transactions means transactions with respect to an Account, including deposits and withdrawals, which include electronic funds transfers (including transfers between Your WealthONE Accounts or transfers between Your linked external accounts at other financial institutions) or payments (including bill payments and preauthorized debits), transaction cancellation Instructions, Interac e-Transfers®, and other transactions with respect to an Account that We may permit through Our Services;
Interac e-Transfer® Recipient is the person who receives a transfer of funds via Interac e-Transfer® for deposit; Instruction(s) means an instruction by You that is communicated by SMS, e-mail or phone call to Us after You have been identified electronically or authenticated by answering security questions through Mobile Banking, Online Banking or telephone;
IVR means an Interactive Voice Response to manage Your banking over the telephone;
Losses means all and any losses, whether direct or consequential, damages, costs, expenses, charges, penalties, actions, suits, proceedings, claims, demands and all other liabilities of whatsoever nature or description howsoever arising from Your use of the Services;
Mobile Banking means the mobile application, specifically designed by WealthONE or a Third Party Service Provider, through which You may sign on to the Services for use through an electronic device;
Online Banking means the Website through which You may sign on to access the Service(s);
PAC means the personal access code that, when used with Your Client Number, allows You access to Your Account;
Primary E-mail Address means the e-mail address You have provided to Us;
Product(s) means any and all products that WealthONE currently offers or has offered in the past to Clients;
Service(s) means the WealthONE Services which can be accessed by an Electronic Device via Online Banking or Mobile Banking and via telephone;
Third Party Service Provider means a party retained by Us to act on Our behalf to provide or to assist Us in providing Our Services;
Unauthorized Activity means a transaction that was carried out in Your WealthONE Account without Your permission, authorization or knowledge and where it can be established that You are a victim of fraud, theft or coercion;
WealthONE™, the Bank, Bank, Our, We or Us means Wealth One Bank of Canada;
Website means www.wealthonebankofcanada.com; and
You, Your, Account Holder and Client refers to You as an owner of a WealthONE Account.
Access
Our Services, including Your Online Bank Account(s), may be accessed by the following methods:
- Online Banking or Mobile Banking;
- Telephone by speaking with a Client Service Representative; or
- IVR.
All transactions performed by You in connection with Your Account(s) operate under the applicable Account Agreement along with any other agreement or terms and conditions specified by Us.
You agree to receive all communications and documents regarding Your Bank Account either in paper or electronic format.
Electronic Identification (Login ID and PAC)
An Electronic Identification is required to access Our Services. Your Electronic Identification will consist of the following:
Your Client Number which will be used as the Login ID; and
Your PAC.
By using Your Electronic Identification, You acknowledge that pages accessed by You are written documents and that by “clicking” any on-screen buttons stating “OK”, “Submit”, “Next”, “Continue”, “Confirm” or buttons with similar intent, have the same legal result as if You had signed Your signature and provided paper versions of Your consent to Us with the intent to be legally bound.
You acknowledge and understand that We are under no obligation to confirm the identity or authority of anyone using Your Electronic Identification unless You have informed Us of any issues with Your Electronic Identification in advance.
Your Obligations
When You purchase a Product online, You agree to the terms and conditions applicable to that Product.
Alert Messages
Alert Messages may be sent for security reasons when particular changes to Your Account are made or a particular activity is performed, such as changes to Your PAC, Account lock-out, Account login attempts, Interac e-Transfer® recipient activity, or if an Alert Message is disabled.
You are responsible for ensuring that no unauthorized persons gain access to Your Alert Messages once You have received them.
You hereby acknowledge and accept that Alert Messages are sent to You without being encrypted. Although Bank Account numbers are concealed, transaction and/or Account information may be included in Alert Messages, and therefore, You are responsible for ensuring Your personal information is kept confidential, including all security access codes, and that Your device is password protected. You are responsible for anyone using Your Electronic Device.
You are responsible for disabling any and all Alert Messages sent to Your Electronic Device from Us, if (i) You stop using a particular Electronic Device, (ii) You lose Your Electronic Device, or it is stolen, or (iii) You wish to discontinue receiving opt-in Alert Messages pertaining to Your banking activity.
We endeavour to provide Alert Messages in a timely manner with accurate information. However, due to their nature, You understand and agree that Alert Messages may become lost, intercepted, reviewed or altered by others and therefore, We will not guarantee the delivery or accuracy of the contents of Alert Messages.
If You require additional details about a transaction, up-to-date transaction information is available via Online Banking or Mobile Banking and can be verified by logging in.
Subscribe/Unsubscribe to Alert Messages
To subscribe to receive Alert Messages from WealthONE, You may login into Your Online Banking or Mobile Banking Account and change Your selection on the ‘Messages and Alerts’ section by enabling the Alert Messages You wish to receive. By default, all Alert Messages are disabled and it is Your responsibility to enable them if You wish to receive such Alert Messages. Alert Messages will be delivered to You by email or text message. When You choose to receive Alert Messages You will be asked to select Your preferred contact method. By enabling the Alert Messages, You consent to delivery of such alerts in the format selected (email or text) to the email address or mobile phone number You have provided.
You have the right to unsubscribe from any Alert Messages sent to You by WealthONE, with the exception of certain Alert Messages we deem necessary to send You regarding the security of Your Account or as required by law. To stop receiving Alert Messages, You must login into Your Online Banking or Mobile Banking Account and change Your selection on the ‘Messages and Alerts’ section by disabling the ones You wish to unsubscribe from.
You are responsible for updating Your profile with any changes to Your email or mobile phone number to which Alert Messages are sent. We may send new Alert Messages without prior authorization if We think that Your Account may have been compromised or may be at risk.
You have the right to unsubscribe from receiving promotional content. Please Contact Us in order to stop receiving promotional messages regarding our Products and Services.
Consent
You agree that in consideration of WealthONE opening Your Account, from time to time, We may use, give, obtain, verify, share and exchange credit and other information about You to, from, or with others including credit bureaus, mortgage insurers, creditor insurers, registries and other persons with whom You may have financial dealings, as well as any other person as may be permitted or required by law, at the time of Your application and any time during the application process and on an ongoing basis while You are a client, for the purposes of evaluating Your current and ongoing creditworthiness and maintaining Your credit history.
Safeguarding Your Electronic Identification and Notifying Us
You agree to keep Your Electronic Identification and security questions and answers absolutely confidential, and for Your use alone. You will not disclose to others (including a close family member, friend, or public official) what Your Electronic Identification or security questions or answers are.
You are responsible for the safekeeping of Your Electronic Identification and all components thereof to prevent unauthorized use. We have posted methods for the safekeeping of Your Electronic Identification on our Website at Security, Safe Browsing, and Internet Text Scams and Other Fraud
You must notify Us by telephone immediately upon learning of any of the following:
- Your Electronic Identification has been disclosed to, or obtained by, anyone else or may be known by anyone else;
- the occurrence of Unauthorized Activity of Our Services; or
- the loss, theft, or misuse of an Electronic Device that You registered with Us for the Services.
Client Service Representatives are available to assist You during business hours. Contact Us for support.
Communicating with Us
We will consider any Electronic Communication received from You or in Your name through electronic channels to be duly authorized by You, and will have the same legal effect as if You had signed Your signature and provided paper versions. You agree that copies of Your Electronic Communications with Us may be used as evidence in case of dispute.
Instructions
You acknowledge that each Instruction that You provide to Us via Electronic Communication is final. You agree that We may rely on Your Instructions as if You had provided Us with a paper copy of them. You agree that You will be liable for the Electronic Transactions that are conducted on Your Instructions, and any losses that may arise from these transactions. Our records of Your Instructions will be binding on You in a dispute, including any legal proceedings, unless You provide clear proof that Our records are wrong or incomplete.
You agree that We may decline to act on an Instruction if We suspect that the Instruction is not from You, is inaccurate or unclear, has not been properly authorized by You, or is provided by You for some illegal purpose. We will not be liable if We decline to act on an Instruction in these circumstances.
Your Responsibility: We are not responsible for and We will not reimburse You for Losses to Your Account(s) if:
- You do not follow all of the tips on the Privacy and Security section of our website, which can be found here;
- You do not comply with any of Your obligations under this section, and under this Agreement or Alert Messages, or You do not comply with any instructions We may provide to You in connection with Online Banking and Mobile Banking;
- You do not subscribe to receive WealthONE electronic Alert Messages;
- You do not read our Disclosure Documents;
- You do not ensure that two-factor authentication has been implemented with respect to any Electronic Device used to access Online Banking and Mobile Banking;
- You engage (either alone or with others) in any fraudulent, criminal or dishonest acts related to Online Banking and Mobile Banking;
- You access Online Banking and Mobile Banking via an Electronic Device that You know or reasonably should know contains software that has the ability to reveal to anyone, or to otherwise compromise, any of Your Electronic Identification, security questions or an Interac e-Transfer® security question and answer;
- You access Online Banking or Mobile Banking via an unsecure connection;
- You carry out a transaction and the transaction is a result of any mistake, error, omission, inaccuracy or other inadequacy of, or contained in, any data or information, that You furnish to Us;
- You choose to share any of Your Electronic Identification or security questions or answers under this Agreement including those in the ‘Safeguarding Your Electronic Identification and Notifying Us section; or
- You consent to, contribute to or authorize a transaction in any way.
You are responsible for checking Your WealthONE Account(s) on a regular basis to verify that You authorized the transactions that are shown. If after thirty (30) days You have not instructed Us that a transaction was not authorized by You, WealthONE may deem that it is an authorized transaction.
PAC Reset
If You wish to reset Your PAC, there is a PAC reset feature available online under ‘Your Account Preferences’. If You have forgotten Your PAC, then You must contact Us by phone for us to reset it for You. You will be asked a series of questions which will help Us identify that it is really You and not someone pretending to be You. Once You have answered the questions correctly You will be able to reset Your PAC.
Account Lockout
You are only permitted a limited number of attempts to login to Your Account before You are locked out of Your Account. If You are locked out of Your Account, You will be unable to access Your Account until the following day. If You have been locked out, You may contact Us by phone for us to reset it for You. Please note that although we may reset Your PAC for You, You will still be denied access to Your Account until the following day.
Computer or Device Usage
Your Electronic Devices can become registered to Your profile if You so choose. If You try to login to Your Account with a new Electronic Device, You will be asked one or more questions to help verify Your identity in order to prevent unauthorized access to Your Account and to maintain the integrity of confidential information. This feature must be enabled by You when You click on “Register this computer” when You login on a new Electronic Device for the first time.
You should only register a mobile device or computer if it is Your own, or if You are the only person who uses it (e.g. Your home or personal work computer). Do not register shared computers (e.g. shared work computers, public library computers).
One-Time PACs (“OTP”)
An OTP is a unique Account access code that can only be used once. On occasion, We may send an OTP in order to complete the login process to Your Account or when You request that we reset Your PAC. You will be required to enter a permanent PAC after Your initial use of an OTP.
Use of Online Banking or Mobile Banking – Restrictions
While conducting Online Banking or Mobile Banking, You agree not to:
- reverse assemble, reverse engineer, decompile or otherwise attempt to derive source or object code from the Online Banking or Mobile Banking application, application infrastructure, or any portion thereof;
- alter, attempt to circumvent, destroy, obscure, conceal, modify, or remove any notices (including proprietary rights notices), proprietary codes or locks, means of identification, digital rights tools or management information, technological protection measures, security or control measures, or agreements on, in or in relation to the application;
- copy, reproduce, modify, sell, lease, distribute, make derivative works based upon, translate, sublicense or commercially exploit in any way the mobile application, application infrastructure, or any portion thereof, except as may be expressly provided for in these terms and conditions;
- attempt to gain unauthorized access to the Online Banking or Mobile Banking application infrastructure;
- interfere with or disrupt the integrity or performance of an Online Banking or Mobile Banking application or application infrastructure;
- provide any content to WealthONE or a third party service provider containing computer viruses, worms, timelocks, logic bombs or other harmful components; or
- grant access to the Online Banking or Mobile Banking application infrastructure to any person without the prior written consent of WealthONE, other than as expressly provided for in these terms and conditions.
Logging Out
You should always log out of Your banking session when done by clicking the ‘Logout of Online Banking’ link. Simply closing Your browser window does not securely end Your banking session.
Our Obligations
Communicating with You
We will never send Electronic Communications asking You to provide Your PAC, or any other credentials. However, You should always avoid sharing personal or confidential information, including Your Login ID and PAC, with anyone who contacts You.
Monitoring and Recording Communications
You agree that We may record telephone calls and retain records of Electronic Communication to ensure service accuracy, for security, training purposes, Our mutual protection, and to enhance Our customer service.
Use of Information/Accuracy
Although We do Our best to ensure that Online Banking, Mobile Banking, and Our Website are always accessible, functioning properly, and contain accurate and up-to-date information, We are supplying these Services on an “as is” basis, without warranty of any kind, either express or implied. We cannot and do not promise that the Services or Website will always be available and meet Your needs, access will never be uninterrupted, there will never be delays, failures, errors, or omissions or loss of transmitted information, the software We use will be compatible with Your system, no viruses or other contaminating or destructive properties will be transmitted or no damage will occur to Your own computer system.
We reserve the right to change the information, material and content found in the pages of the Website, at any time, and without prior notice to You. You agree to review this Agreement periodically, and Your continued use of the Services will tell Us that You have agreed to the changes.
We endeavour to keep interest rates up to date, however, rates are subject to change without notice and the Website may not immediately reflect these changes.
Withdrawal of Access
We may terminate this Agreement with You or withdraw access to Online Banking or Mobile Banking at any time, without notice to You, in which case the Account Agreement will continue to apply in respect of Your past access.
Changes to this Agreement
Changes to this Agreement may be made by Us at any time, without prior notice unless advance notice is required by law. When changes are made, notice of the change will be posted on Our Website. Your use of Our Online Banking or Mobile Banking Services after We post the notice means that You agree to and accept this Agreement as amended. If You do not agree to a change in this Agreement, You must notify Us and immediately stop using the Services.
Changes to the Services
You acknowledge that We can add, remove, and change any part or feature of the Services, including Online Banking, Mobile Banking and the Website, without giving prior notice to You.
Not Offering any Financial Advice Specific to Your Needs
The information contained in the pages of this Website is of a general nature only and is not intended to provide specific financial, tax, legal or accounting advice for You. You should not act or rely on the information without first seeking the advice of professionals who can properly assess whether or not it applies to Your own situation.
Liability of WealthONE – General
Subject to the “Security” section below, WealthONE will only be liable to You for direct damages resulting from any fraud, gross negligence or willful misconduct on the part of WealthONE arising directly from the performance of WealthONE and its responsibilities under its agreement with You. WealthONE will not be responsible for any Losses however caused, arising out of Your use of the Services including damages resulting from or related to the installation, use, or maintenance of personal computer, equipment, software, or if there is a reduced level of, or failure to provide, any service caused by any Third Party Service Provider that We may make available such as any communication networks. WealthONE shall not be liable for any third-party claims or Losses of any nature, including loss of profits, punitive or consequential damages. WealthONE will not be liable for any Losses or damages You may suffer if You fail to protect Your Electronic Identification (Login ID and PAC), Your Electronic Device, and Your personal information, lose Your Electronic Device, and/or disable Alert Messages or other notices sent to Your Electronic Device from Us.
Security
If Unauthorized Activity is conducted on Your Account through our Online Banking and Mobile Banking Services, You are protected and will be fully reimbursed for any directly resulting monetary Losses to Your Account, provided You have met all of Your responsibilities under the Account Agreement and these Online Banking and Mobile Banking Terms and Conditions, as each may be amended from time to time, and that You comply with any Alert Messages or other instructions that We may provide to You from time to time in connection with the Online Banking and Mobile Banking Services. In no event, even if We are negligent, will We be liable for any loss of data, or any indirect, consequential, special, aggravated, punitive or exemplary damages whatsoever, in whole or in part, (including any business interruption, loss of profits, data, information, opportunity, revenues, goodwill or any other commercial or economic loss), caused to You, regardless of the cause of action, even if We have been advised of the possibility of such damages.
Please note that Our protection and reimbursement obligation applies to Online Banking and Mobile Banking Services offered by WealthONE to You. For information on how You may be reimbursed for unauthorized account Losses through WealthONE, please review this Agreement and Your WealthONE Account Agreement.
Governing Law and Jurisdiction
The laws of Ontario and the laws of Canada applicable in Ontario, excluding any rule or principle of conflicts of law that may provide otherwise, govern this Agreement. You hereby irrevocably submit to the jurisdiction of the courts of Ontario in the event of any dispute relating to this Agreement.
Legal Disclaimer
All products and services offered by WealthONE are only offered in jurisdictions where they may be lawfully offered for sale. For specific product terms, please refer to the various documents specific to Your Account for further information. The terms and conditions contained in those additional documents, along with any other terms and conditions, which may in the future exist between You and Us shall remain in full force and effect and shall apply to the relevant product or service.
Language
You and We have expressly requested that this Agreement and all related documents, including notices, be drawn up in English. Vous et nous avons expressément demandé que ces termes et tout document y afférent, y compris tout avis, soient rédigés uniquement en anglais.
Conflict of Terms
The terms and conditions for all Bank Products and Services remain in force except as expressly altered by this Agreement.
Contact Us
Our security measures include a team of Client Service Representatives on duty and available to assist you during business hours. Click here for more information about how to contact us.
Trademarks and Copyrights
Product names, words, titles, phrases, logos, icons, graphics or designs or other content in the pages of the Website or within Our Online Banking and Mobile Banking applications may represent trade names, trade-marks or service marks of Wealth One Bank of Canada registered in Canada. The display of trademarks on this Website or other Bank Services does not suggest that a license has been granted unless specified otherwise by Us.
All information found in the pages of the Website or within Our Online Banking and Mobile Banking are protected under the copyright laws of Canada and in other countries. Unless otherwise specified by Us, no one has permission to copy, redistribute, reproduce or republish, in any form, any information found in the pages of this Website.
If You wish to include the WealthONE name, or any of Our Product names, please Contact Us to obtain permission in advance.
Trademarks and Trade Names
WealthONE™ is a trademark of Wealth One Bank of Canada.
Interac e-Transfer® is a trademark of Interac Inc., used under license.
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WealthONE is a registered trade name of Wealth One Bank of Canada in all provinces except Quebec.
