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A strong password is critical to protecting your online accounts, so beginning October 11, 2024, you will be required to update your Online Banking passwords to meet our new Strong PAC/MD security standards.

What You Need to Know: Starting October 11, when you first log into your account using your current password, you will then be prompted to create a new strong password that meets the enhanced security requirements.

New Strong Password Requirements:

  • Password Length: Minimum of 8 characters, with a maximum of 30 (longer is better!)
  • Password Complexity - Your new password must include:
    • At least one numeric character (0-9)
    • Both upper-case and lower-case letters (A-Z, a-z)
    • At least one special character (for example @, #, $, etc.)
  • Do not use spaces or French special characters

Some Tips: It’s important to keep in mind that strong passwords are often the first defense against cyber criminals. Here are some simple steps you can take to strengthen your passwords and protect you online:

  • Never share your passwords with anyone – No one but you should know them.
  • Don’t use your Online Banking password for anything else. Best not to re-use any passwords at any time.
  • The longer, the better. Experts suggest that passwords that are at least 12 characters long, and ideally 16 are best.
  • Use a phrase made up of random words and characters that’s memorable to you.
  • Using a combination of letters, symbols and numbers makes your passwords tougher to crack.
  • Avoid including sensitive or personal information like your birthday or pet name.
  • Reset your passwords regularly.
  • Don’t ignore data leak warnings. Google and Apple both alert users if a saved password on the Chrome or Safari browsers have been involved in a data breach. Take this message seriously and change your password right away.
  • Use 2-Step Verification (2SV). While passwords are more secure than no protection, your data is far safer if you combine a password with multi-factor authentication. 2SV requires additional verification and can offer a second line of defense.
  • Consider using a password manager. Password managers generate strong, random passwords and remember them for you when you’re logging into an account, so you don’t have to. Your encrypted password database can then be accessed with just one master password or passphrase, which means you’ll just have to remember one. That’s a lot easier than keeping 150 passwords in your head
2-step Verification (2SV) is an industry standard that helps safeguard money against many types of fraud. With 2-step Verification (2SV), we are taking an extra step to fortify your WealthONE account security and provide you with peace of mind. Staring from June 20th, 2023, you will be able to set up your 2-step Verification (2SV) on the desktop or mobile app, you can find more information about setting up 2SV. Make sure to set up your 2-step Verification (2SV) before July 5th. Failure to complete the setup by this date will result in restricted access to your account until you finish the 2SV process.
Forbes Advisor Ranking
WealthONE ranked #3 in Forbes' Best Online Banks in Canada!
42 Canadian Banks and Credit Unions were researched according to Customer Experience, Fees, Accessibility, Digital Experience, Rates etc., and we are very proud to be recognized among the top 3 Online Banks in Canada.

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